[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” da_disable_devices=”off|off|off”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” disabled_on=”on|on|on” disabled=”on” sticky_enabled=”0″]<\/p>\n
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fulfill your order, and may be used for internal analytical purposes. We will not sell or redistribute your information to anyone.<\/p>\n
To qualify for the pass guarantee, you must meet the following criteria:<\/p>\n
a. You must attend the entire course.<\/p>\n
b. You must send post-exam assessment reports within ten (10) business days of failing the exam. If you fail to pass your exam a total of three (3) times within 120 calendar days following completion of the course, we will refund in full your tuition.<\/p>\n
c. Above-described refunds will be sent via a paper check mailed to the student within thirty (30) days after Certification Academy receives proof of the third exam failure. Under no circumstances shall the amount refunded be greater than the amount paid for the course.<\/p>\n
a. Purchases are refundable only within 24 hours of the time you made your purchase, after which all purchases are non-refundable.<\/p>\n
b. You may transfer your registration for a live training course to a future date on which the course if offered, provided that you notify us of your request at least ten (10) business days prior to the start date for your registered course.<\/p>\n
c. If you disrupt a course session, we reserve the right to remove you from the course. In the event you are removed from a course, you will have no right to a refund.<\/p>\n
d. All transfer, cancellation, and refund requests must be made in writing via email.<\/p>\n
e. In the event a public emergency prevents the running of an In-Person course in your scheduled location, we will offer you the opportunity to attend the course Virtually (Live, Online).<\/p>\n
f. Refunds will be credited to the credit card that you used for the purchase or a check will be mailed to the your billing address within ten (10) business days after the refund is approved.<\/p>\n
a. We do not Guarantee, represent, or warrant that the use of our services will be uninterrupted or error-free. Our products and services are provided “AS IS” and \u00a0for your use, without warranties of any kind either express or implied.<\/p>\n
b. We do not Guarantee or warrant your eligibility to sit for any exams, as the governing bodies of such exams have that authority at their sole discretion, and make such determinations.<\/p>\n
c. As changes beyond our control can impact the timing and delivery of your course, we promise to work with you to find a suitable alternative, should your course be impacted.<\/p>\n
a. In no event shall we be liable to you for indirect, special, punitive, incidental, reliance, exemplary, or consequential damages (whether loss of profits, loss of expected savings, or otherwise). In no circumstance shall our total liability to you exceed the amounts paid by you to Certification Academy for course enrollment.<\/p>\n
b. The foregoing limitations of liability and disclaimers apply regardless of the form of the action, whether sounding in contract, warranty, strict liability, negligence, or other tort. Because some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, our liability in such jurisdictions shall be limited to the extent permitted by law.<\/p>\n
The Certification Academy, Inc. owns copyrights for instructional materials that you receive from us. You are granted a personal use license for the instructional materials, for the sole purpose of training you in the curriculum for the course(s) that you purchase from us.<\/p>\n
This purchase agreement is between you (the “purchaser” or “student”) and The Certification Academy, Inc., dba Certification Academy.<\/p>\n
a. Certification Academy is an Arizona Company. This Agreement and your use of our website and services are governed by and construed in accordance with the substantive law of the State of Arizona.<\/p>\n
b.\u00a0PLEASE READ THIS SECTION CAREFULLY \u2013 IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS.<\/strong>\u00a0any dispute or claim relating in any way to your use of any service, or to any products or services sold or distributed by The Certification Academy, Inc. or through certificationacademy.com will be resolved by binding arbitration, rather than in court.<\/strong><\/em><\/p>\n<\/div>\n [\/et_pb_text][et_pb_text admin_label=”Text” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” ul_position=”inside” sticky_enabled=”0″ ul_item_indent=”5px”]<\/p>\n By registering for any course, service, or program with Certification Academy, you acknowledge that you have read, understood, and agree to be bound by these policies and agreements in their entirety.<\/p>\n Certification Academy is dedicated to providing world-class professional development and certification training. Our comprehensive policies ensure clear expectations, protect both students and our organization, and maintain the high standards that make us a trusted leader in professional certification education.<\/p>\n These policies reflect our commitment to transparency, fairness, and professional excellence while establishing the necessary framework for successful educational partnerships.<\/p>\n We collect personal information necessary to provide our educational services, including:<\/p>\n Your personal information is protected using industry-standard security measures and is used exclusively for:<\/p>\n We do not sell, rent, lease, or share your personal information with third parties except:<\/p>\n We retain your information for as long as necessary to provide services and comply with legal obligations. You may request access to, correction of, or deletion of your personal information by contacting us in writing.<\/p>\n Course registration is complete only when:<\/p>\n Upon successful registration, you will receive:<\/p>\n Changes to your enrollment are subject to availability and our transfer policies outlined in Section 5. All change requests must be submitted in writing to operations@certificationacademy.com.<\/p>\n Special pricing and payment terms are available for group enrollments (5+ students) and corporate training programs. Contact our corporate sales team for custom pricing and enterprise agreements.<\/p>\n If payment is declined or fails:<\/p>\n 24-Hour Guarantee:<\/strong> All purchases are fully refundable within 24 hours of payment, no questions asked.<\/p>\n After 24 Hours:<\/strong> All sales are final. No refunds will be provided except as specifically outlined in our Pass Guarantee Policy (Section 6).<\/p>\n Written Request Required:<\/strong> All cancellation requests must be submitted in writing via email to operations@certificationacademy.com and include:<\/p>\n Initial Transfer:<\/strong> If you cannot attend your registered course, you may request ONE transfer to a future date if:<\/p>\n Transfer Limitations:<\/strong><\/p>\n No-Show Consequences:<\/strong> Failure to attend your registered course (original or transferred date) results in:<\/p>\n If we must reschedule a course due to:<\/p>\n We will provide:<\/strong><\/p>\n We will NOT provide refunds when suitable alternatives are offered and declined.<\/strong><\/p>\n Our industry-leading Pass Guarantee demonstrates confidence in our training quality. To qualify for a full refund under this guarantee, you must meet ALL of the following requirements:<\/p>\n a. Complete Attendance:<\/strong> You must attend and actively participate in the entire scheduled course, including all sessions, labs, and activities.<\/p>\n b. Exam Documentation:<\/strong> You must provide official post-exam assessment reports from the certifying body within ten (10) business days after each failed exam attempt.<\/p>\n c. Three-Attempt Rule:<\/strong> If you fail the certification exam three (3) consecutive times within 120 calendar days of completing our course, you qualify for the pass guarantee refund.<\/p>\n d. Good Faith Effort:<\/strong> You must demonstrate serious preparation and good faith effort in your exam attempts.<\/p>\n Documentation Required:<\/strong><\/p>\n Refund Process:<\/strong><\/p>\n The Pass Guarantee does not apply if:<\/p>\n Students are expected to:<\/p>\n Students are responsible for:<\/p>\n Students must:<\/p>\n Certification Academy reserves the right to remove any student who:<\/p>\n Removal Consequences:<\/strong><\/p>\n A service is considered fully delivered when:<\/p>\n This policy protects against unsubstantiated “service not received” claims when Certification Academy has fulfilled its obligations to provide course access.<\/p>\n We maintain high-quality educational standards through:<\/p>\n We provide technical support for:<\/p>\n Support Hours:<\/strong> Monday-Friday, 8 AM – 6 PM EST All instructional materials, content, curricula, videos, presentations, and resources provided by Certification Academy are:<\/p>\n You may use course materials for:<\/p>\n You may NOT:<\/p>\n Copyright violations may result in:<\/p>\n Before initiating any payment dispute, chargeback, or claim with your financial institution, you MUST:<\/p>\n By registering for any course, you acknowledge that:<\/p>\n Unauthorized chargebacks may result in:<\/p>\n We are committed to resolving legitimate concerns fairly and promptly. If you have a genuine issue with our services, please contact us first. Most issues can be resolved quickly through direct communication.<\/p>\n While we strive for excellence, Certification Academy does not guarantee:<\/p>\n We do not guarantee:<\/p>\n Important Note:<\/strong> Exam eligibility and requirements are determined solely by the relevant certifying bodies, not by Certification Academy.<\/p>\n Certification Academy does not guarantee:<\/p>\n We are not liable for delays or cancellations caused by circumstances beyond our reasonable control, including but not limited to:<\/p>\n Maximum Liability:<\/strong> In no event shall Certification Academy’s total liability to you exceed the amount you actually paid for the specific course or service in question.<\/p>\n Excluded Damages:<\/strong> Under no circumstances shall we be liable for:<\/p>\n These limitations apply regardless of the legal theory of recovery, whether based on:<\/p>\n In jurisdictions that do not allow certain limitation or exclusions of liability, our liability shall be limited to the maximum extent permitted by applicable law.<\/p>\n This Agreement and all related disputes are governed exclusively by the laws of the State of Arizona, without regard to conflict of law principles. The Arizona state and federal courts shall have exclusive jurisdiction over any legal proceedings.<\/p>\n IMPORTANT:<\/strong> By enrolling in any course, you agree that any dispute, claim, or controversy relating to your enrollment, payments, services, or this agreement will be resolved through binding arbitration rather than in court.<\/p>\n Arbitration Rules:<\/strong><\/p>\n The following matters are excluded from arbitration and may be pursued in court:<\/p>\n YOU WAIVE YOUR RIGHT TO A JURY TRIAL.<\/strong> This waiver applies to all claims and disputes covered by this agreement.<\/p>\n These policies, together with your enrollment agreement, constitute the complete agreement between you and Certification Academy and supersede all prior agreements, representations, or understandings.<\/p>\n We reserve the right to modify these policies at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any modifications.<\/p>\n If any provision of this agreement is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.<\/p>\n For all policy-related questions, concerns, or requests:<\/p>\n Email:<\/strong> operations@certificationacademy.com Business Hours:<\/strong> Monday-Friday, 8 AM – 6 PM EST<\/p>\n These policies are designed to ensure a professional, fair, and successful educational experience for all students while protecting the interests of Certification Academy. We appreciate your understanding and cooperation in maintaining these standards.<\/em><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Policies and Agreements 1. Privacy Policy This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fulfill your order, and may be used for internal analytical purposes. We will not sell or […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":" This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fulfill your order, and may be used for internal analytical purposes. We will not sell or redistribute your information to anyone.<\/p>\r\n\r\nCertification Academy Policies & Agreements<\/h1>\n
\n1. About Our Commitment to Excellence<\/h2>\n
\n2. Privacy Policy & Data Protection<\/h2>\n
2.1 Information Collection and Use<\/h3>\n
\n
2.2 Information Protection and Use<\/h3>\n
\n
2.3 Information Sharing and Disclosure<\/h3>\n
\n
2.4 Data Retention and Access<\/h3>\n
\n3. Course Registration and Enrollment<\/h2>\n
3.1 Registration Requirements<\/h3>\n
\n
3.2 Course Confirmation and Materials<\/h3>\n
\n
3.3 Enrollment Changes and Transfers<\/h3>\n
\n4. Payment Terms and Billing<\/h2>\n
4.1 Payment Requirements<\/h3>\n
\n
4.2 Corporate and Group Enrollments<\/h3>\n
4.3 Failed Payments and Collection<\/h3>\n
\n
\n5. Cancellation, Refund, and Transfer Policies<\/h2>\n
5.1 Cancellation and Refund Policy<\/h3>\n
\n
5.2 Course Transfer Policy<\/h3>\n
\n
\n
5.3 Non-Attendance Policy<\/h3>\n
\n
5.4 Course Rescheduling by Certification Academy<\/h3>\n
\n
\n
\n6. Pass Guarantee Policy<\/h2>\n
6.1 Pass Guarantee Eligibility<\/h3>\n
6.2 Pass Guarantee Process<\/h3>\n
\n
\n
6.3 Pass Guarantee Exclusions<\/h3>\n
\n
\n7. Student Responsibilities and Code of Conduct<\/h2>\n
7.1 Professional Conduct<\/h3>\n
\n
7.2 Technology and Equipment<\/h3>\n
\n
7.3 Academic Integrity<\/h3>\n
\n
7.4 Disruptive Behavior Policy<\/h3>\n
\n
\n
\n8. Course Delivery and Service Standards<\/h2>\n
8.1 Service Delivery Guarantee<\/h3>\n
\n
8.2 Course Quality Standards<\/h3>\n
\n
8.3 Technical Support and Assistance<\/h3>\n
\n
Response Time:<\/strong> Within 24 hours for all support requests<\/p>\n
\n9. Intellectual Property and Copyright<\/h2>\n
9.1 Ownership and Rights<\/h3>\n
\n
9.2 Permitted Use<\/h3>\n
\n
9.3 Prohibited Use<\/h3>\n
\n
9.4 Copyright Violation Consequences<\/h3>\n
\n
\n10. Payment Disputes and Protection<\/h2>\n
10.1 Dispute Resolution Requirement<\/h3>\n
\n
10.2 Chargeback Prevention and Consequences<\/h3>\n
\n
10.3 Chargeback Violation Penalties<\/h3>\n
\n
10.4 Legitimate Dispute Resolution<\/h3>\n
\n11. Disclaimers and Limitations<\/h2>\n
11.1 Service Availability<\/h3>\n
\n
11.2 Certification and Exam Eligibility<\/h3>\n
\n
11.3 Employment and Career Outcomes<\/h3>\n
\n
11.4 Force Majeure<\/h3>\n
\n
\n12. Limitation of Liability<\/h2>\n
12.1 Liability Limits<\/h3>\n
\n
12.2 Basis of Liability<\/h3>\n
\n
12.3 Jurisdictional Variations<\/h3>\n
\n13. Governing Law and Dispute Resolution<\/h2>\n
13.1 Governing Law<\/h3>\n
13.2 Mandatory Arbitration<\/h3>\n
\n
13.3 Exceptions to Arbitration<\/h3>\n
\n
13.4 Waiver of Jury Trial<\/h3>\n
\n14. General Provisions<\/h2>\n
14.1 Entire Agreement<\/h3>\n
14.2 Modifications<\/h3>\n
14.3 Severability<\/h3>\n
14.4 Contact Information<\/h3>\n
Phone:<\/strong> (800) 500-7517
Mailing Address:<\/strong>
Certification Academy
4742 N. 24th St. Suite 300
Phoenix, AZ 85016<\/p>\n
\nPolicies and Agreements<\/h1>\r\n
1.Privacy Policy<\/h3>\r\n
2.Pass Guarantee Policy<\/h3>\r\nTo qualify for the pass guarantee, you must meet the following criteria:\r\n\r\na. You must attend the entire course.\r\n\r\nb. You must send post-exam assessment reports within ten (10) business days of failing the exam. If you fail to pass your exam a total of three (3) times within 120 calendar days following completion of the course, we will refund in full your tuition.\r\n\r\nc. Above-described refunds will be sent via a paper check mailed to the student within thirty (30) days after Certification Academy receives proof of the third exam failure. Under no circumstances shall the amount refunded be greater than the amount paid for the course.\r\n
3. Registration and Payment<\/h3>\r\na. Your course purchase from us is non-refundable once you receive the course materials. You may transfer your registration for a live training course to a future date on which the course if offered, provided that you notify us of your request at least ten (10) business days prior to the start date for your registered course.\r\n\r\nb. If you disrupt a course session, we reserve the right to remove you from the course. In the event you are removed from a course, you will have no right to a refund.\r\n\r\nc. All transfer, cancellation, and refund requests must be made in writing via email.\u00a0In the event that we elect in our discretion to refund a course fee paid by you, the refunded amount will be credited to the credit card that you used for the purchase or a check will be mailed to the your billing address within ten (10) business\u00a0days after the request is approved.\r\n
4. Disclaimers<\/h3>\r\na. Certification Academy does not Guarantee, represent, or warrant that the use of our services will be uninterrupted or error-free. Our products and services are provided \"AS IS\" and \u00a0for your use, without warranties of any kind either express or implied.\r\n\r\nb. We do not Guarantee or warrant your eligibility to sit for any exams, as the governing bodies of such exams have that authority at their sole discretion, and make such determinations.\r\n
5. Limitation of Liability<\/h3>\r\na. In no event shall we be liable to you for indirect, special, punitive, incidental, reliance, exemplary, or consequential damages (whether loss of profits, loss of expected savings, or otherwise). In no circumstance shall our total liability to you exceed the amounts paid by you to Certification Academy for course enrollment.\r\n\r\nb. The foregoing limitations of liability and disclaimers apply regardless of the form of the action, whether sounding in contract, warranty, strict liability, negligence, or other tort. Because some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, our liability in such jurisdictions shall be limited to the extent permitted by law.\r\n
6. Our Copyrights<\/h3>\r\nThe Certification Academy, Inc. owns copyrights for instructional materials that you receive from us. You are granted a personal use license for the instructional materials, for the sole purpose of training you in the curriculum for the course(s) that you purchase from us.\r\n
7. Parties<\/h3>\r\n
8. Governing Law<\/h3>\r\na.Certification Academy is an Arizona Company. This Agreement and your use of our website and services are governed by and construed in accordance with the substantive law of the State of Arizona.\r\n\r\nb.\u00a0PLEASE READ THIS SECTION CAREFULLY \u2013 IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS.<\/strong>\u00a0any dispute or claim relating in any way to your use of any service, or to any products or services sold or distributed by The Certification Academy, Inc. or through certificationacademy.com will be resolved by binding arbitration, rather than in court.<\/strong><\/em>\r\n\r\n<\/div>","_et_gb_content_width":"","content-type":"","footnotes":""},"class_list":["post-8941","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/certificationacademy.com\/wp-json\/wp\/v2\/pages\/8941","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/certificationacademy.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/certificationacademy.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/certificationacademy.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/certificationacademy.com\/wp-json\/wp\/v2\/comments?post=8941"}],"version-history":[{"count":0,"href":"https:\/\/certificationacademy.com\/wp-json\/wp\/v2\/pages\/8941\/revisions"}],"wp:attachment":[{"href":"https:\/\/certificationacademy.com\/wp-json\/wp\/v2\/media?parent=8941"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}